FAQs

Answers to most frequently asked questions

Where are you based? Where do you ship from?

We are based in Atlanta, GA, USA and ship your orders from our fulfillment center in Duluth, GA–with the exception of kente cloth. Kente cloth orders ship directly from our manufacturing facility in Kumasi, Ghana to you.

What is the shipping time frame?

It takes 1-2 business days for for us to process most orders. Orders placed during the weekend or on a holiday will be processed within the next 2 working business days. Shipping is 3-5 business days. Certain items may require additional processing time and delivery time.

Estimated delivery date is always available on the product page, checkout page and on your order confirmation.

What happens after I place my order?

Once payment is complete, we will begin processing your order. Once your order ships, you will automatically receive shipment tracking information to the email address on your order. Please be sure to check your spam folder as these emails may wind up in junk and spam folders.

How do I change my shipping address after my order has been placed?

Once an order has been placed, your shipping address cannot be changed. You will need to cancel the order and place a new order. This is why it is extremely important to verify your shipping address before placing an order.

My order was marked 'DELIVERED' but I didn't receive it!

Once a package has been marked delivered by the shipping carrier, even if it is left in front of your home or doorstep–we consider it delivered. This means that if you live in an area where theft is prevalent, we strongly recommend you add signature delivery to your order. With signature delivery, someone over the age of 18 must sign for the package in order for it to be released. If you do not receive your package, please check your tracking information and contact the postal carrier directly.

How do I return a product or get a refund?

Please contact us. Be sure to include your order number and reason for the refund/exchange.

I need to purchase in bulk!

Not to worry, we will be introducing wholesale buying options to small businesses in early 2020. Sign up for our mailing list to get updates!

Do you ship international (outside the U.S.)?

We no longer offer shipping outside of the U.S.

We hope to re-introduce international shipping in the future, once we have developed a better infrastructure to be able to handle international demand and logistics.

My coupon code did not work!

Please ensure that you are using a valid coupon code that hasn’t expired. Also ensure that the items in your cart meet the requirements for the coupon to be honored.

Double check to make sure that you are only using one coupon code per order. We only honor one promotional offer per order. 

If you need to update your coupon code, be sure to remove the coupon code that is already in your cart, then add the new coupon code that you would like to use. 

If you are still having issues adding a coupon code, Live Chat with us!!

Get in touch!