Frequently Asked Questions

Answers to our most Frequently Asked Questions

Where are you located?

Atlanta, Georgia, USA

What is Ethnic District?

We are an e- commerce marketplace that connects buyers and sellers of ethnic products.

What are your seller fees?

We only take a 10% commission on each transaction. There is also a 2.9% +.30% payment processing fee which is charged by our payment processing partners.

Is it free to sign up?

Of course! Feel free to create a new account and shop the marketplace products! You can also sign up for free to become a seller.

What is the shipping timeframe?

Our sellers, who ship their products directly, are based all over the world. This means that delivery times will vary. For accurate processing and delivery times, please contact the seller of the merchandise or review the Seller Info tab listed below the product on the product page. Fulfilled by Ethnic District orders are typically delivered within 3-5 business days.

How do I create an account?

Whether you’re a buyer, seller or affiliate you can create a new account here.

What happens after I place my order?

Once your order has been placed and payment processed, the seller/vendor of the item(s) will be notified, and they will fulfill and ship your order. Once you order has been shipped, you will receive a notification with your tracking info. If you have any issues with your order or need a refund or exchange, contact the seller. For Fulfilled By Ethnic District orders, please contact Ethnic District Support for assistance.

I am in Africa. How do I go about international shipping?

We have a fulfillment program designed for merchants like you. Please contact us to explore possible shipping solutions.

Where do I get support?

If you have a question or issue regarding your order, please contact the seller directly (contact details are listed on the shop page). If you are having a technical issue using the Ethnic District website, haven’t heard back from the seller in 72 hours, or need vendor support submit a support ticket HERE!

Say Hello!