Frequently Asked Questions

Answers to our most Frequently Asked Questions

What is Ethnic District?

We are an e-marketplace that provides you access to your favorite African inspired and made in Africa products, regardless of geographic location.

What are your seller fees?

There are no listing or monthly fees on Ethnic District. When a customer places an order, there is a transaction fee of 9.6% that will be applied to the order total. For example, if a customer places an order for $100, the seller will receive $90.40 Ethnic District will receive $9.60. This helps sellers keep more money in their pockets and ensures they only pay us when they sell!

Is it free to sign up?

Of course! Feel free to create a new account and browse the marketplace products! You can also sign up for free to become a seller.

How long will delivery take?

Our sellers, who ship their products directly, are based all over the world. This means that delivery times will vary. For accurate processing and delivery times, please contact the seller of the merchandise or review Seller Info listed below the product on the product page.

How do I create an account?

Whether you’re a buyer, seller or affiliate you will need to create a new account here.

What happens after I place my order?

Once your order has been placed and payment processed, the seller/vendor of the item(s) will be notified, and they will begin working on your order. Once your order has been fulfilled, the seller will ship out your item. If you have any issues with your order or need a refund or exchange, contact the seller.

I am in Africa. How do I work out international shipping?

We understand that there are a lot of challenges when it comes to logistics in Africa. We are here to help! Contact us, and we can explore some possible solutions for you.

Where do I get support?

If you have a question about your order, please contact the seller (contact details are listed on the shop page). If you are having a technical issue using the Ethnic District website, or need vendor support click HERE!

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