FAQs

Answers to our most Frequently Asked Questions

Where do your products ship from?

Most of our products ship from our fulfillment center in Atlanta, Georgia.

Kente cloth orders ship directly from our manufacturer in Kumasi, Ghana.

Some large, oversized items ship directly from our wholesale suppliers within the U.S. direct to the customer.

What is the shipping time frame?

Order processing takes 1-2 business days, and shipping 3-5 business days. Estimated delivery date is available on the checkout screen.

How do I exchange an order or get a refund?

Please contact us. Be sure to include your order number and reason for refund/exchange.

What happens after I place my order?

Your order will be processed. Once your order ships, you will receive shipment tracking information to the email address on your order. Please be sure to check your spam folder as these emails may wind up in junk and spam folders.

Do you ship internationally?

Yes, however, due to custom regulations that vary from country to country, we do not ship grocery items internationally.

How long does it take for international shipping?

For major cities delivery time is 6-11 business days via DHL, FedEx or USPS (local postal service). For shipping to remote areas delivery can take up to 21 business days. Tracking number is provided.

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