Frequently Asked Questions

Answers to our most Frequently Asked Questions

What is Ethnic District?

We are an e- commerce marketplace where you can discover and shop African brands worldwide.

What are your seller fees?

We take a 10% commission on each transaction. There is also a 2.9% +.30% payment processing fee which is charged by our payment processing partners.

Is it free to sign up?

Of course! Feel free to create a new account and shop the marketplace products! You can also sign up for free to become a seller and sell your products.

What is the shipping timeframe?

Our sellers, who ship their products directly, are based all over the world. This means that delivery times will vary from seller to seller. For accurate processing and delivery times, please contact the seller of the product or review the SHIPPING tab listed below the product on the product page. Fulfilled by Ethnic District orders are typically delivered within 3-7 business days.

How do I exchange an order or get a refund?

For Fulfilled By Ethnic District orders please contact us. You can also refer to our Refund/Exchange Policies. For all other orders, please review the SHIPPING tab on the product page for seller specific refund and exchange policies. Returns can be submitted through your Account page

How do I create an account?

Whether you’re a buyer, seller or affiliate you can create a new account here.

What happens after I place my order?

The seller of the item(s) will be notified, and they will fulfill and ship your order. Once you order has been shipped, you will receive a notification with your tracking info. If you have any issues with your order or need a refund or exchange, contact the seller. For Fulfilled By Ethnic District orders are packaged and shipped by Ethnic District. Please contact Ethnic District Support for assistance.

I am in Africa. How do I go about international shipping?

We have a fulfillment program designed for merchants like you. Please contact us to explore possible shipping solutions.

Where do I get support?

If you have a question or issue regarding your order, please contact us

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