conditionHER Intimate Moisturizing Cream

Q: Where are you based? Where do your items ship from?
A: We are based in Atlanta. Our items ship from our fulfillment center in Duluth, GA, USA--with the exception of kente cloth orders. Kente cloth orders are handmade to order and ship directly from our manufacturing facility in Kumasi, Ghana to the customer via DHL Express.

Q: What are your shipping costs?
A: Shipping charges are based on weight and dimensions and are calculated and displayed on the cart and checkout screens. We do offer free standard shipping in the U.S. on orders $75 or more. This excludes kente cloth orders because kente ships directly from Ghana to the customer.

Q: Where do you ship to?
A: We ship to all 50 U.S. states! We ship some items oversees. To check if shipping is available for your address simply enter your country and city on the cart or checkout page.

We do not ship any grocery items oversees. Customer is responsible for import duties and taxes.

RETURN POLICY
Items that are unused, unopened and in their original packaging can be returned for a full refund up to 30 days after purchase. For sanitary reasons, certain health and beauty items may not be eligible for returns unless it is damaged or defective. Kente cloth orders are made to order and are not eligible for returns unless damaged or incorrect order is received. Once we receive your return item and inspect it, a refund will be issued immediately. At this time, the customer is responsible for all return shipping costs. For more info on our return policy visit Returns, Refunds & Exchange Policy.

For more info on our shipping policy, click here!