Returns, Refunds and Exchanges

How do I request a refund or exchange?

Contact our support team via e-mail or live chat

Be sure to include your order number.

What is your return policy?

You may return items that are in their original packaging, and are unused within 30 days of purchase for a refund.

Because kente cloth orders are made to order, they are not eligible for a refund unless the item is damaged, defective or you receive an incorrect order. Please ask as many questions as possible before placing your order to ensure that you get what you need.

Grocery items that have been opened or have expired since delivery are not eligible for returns.

Personal care items that have been opened or used are not eligible for returns and refunds.

At this time we do not offer free returns, so the customer is responsible for return shipping costs. Please ship your return items with registered or signature delivery to ensure that we receive them.

What is your exchange policy?

Items that are in their original packaging, unopened and unused are eligible for exchanges within 14 days of purchase.

Because kente cloth orders are made to order, they are not eligible for an exchange unless it is damaged, defective or you receive the incorrect order. Please ask as many questions as possible before placing your kente order to ensure that you get what you need.

We do not exchange grocery items.

Personal care items that have been opened or used are not eligible for an exchange.

Return exchange items must be received within 14 days of purchase. Customer is responsible for shipping charges when sending their item(s) back to us. To ensure delivery confirmation of your return for exchange item, please ship with signature or registered delivery! Once we receive your return for exchange item, we will inspect it and issue out the exchange (if applicable) at no additional shipping cost to you. 

How long do I have to return or exchange?

You can return items for a refund within 30 days of purchase. You can return items for an exchange within 14 days of purchase. 

Grocery items are eligible for returns/refunds only within 14 days of delivery. Grocery items cannot be exchanged.

Where do I ship my return items to?

ETHNIC DISTRICT
3470 MCCLURE BRIDGE ROAD
#2185 
DULUTH, GA 30096
UNITED STATES

Do you offer free returns?

At this time we do not offer free returns. Return shipping fees are the responsibility of the customer.

How long does it take to receive my refund?

We process refunds as soon as we receive your return item and inspect it. However, it may take 7-10 business days for your bank to process the refund and reflect it in your account.

My return item was lost in the mail

If your return item is lost in the mail, we will not be able to issue you a refund or exchange. For this reason, we strongly advise that you to ship your return items via registered mail or signature delivery to confirm that we have received your return item.

Our goal is to ensure the customer satisfaction of all of our customers, so if you have any questions please e-mail: [email protected] or Live Chat with us!