Frequently Asked Questions

We give you access to thousands of customers for you to sell your products to in one central location. We save you time and money by handling marketing, payment processing and the technical logistics of running an e-commerce site, so that you can focus on what you do best–creating! We are also one of the only online African marketplaces that allows sellers in Africa to receive their payments instantly, without Paypal.

To start selling on Ethnic District, you will need to create a free account, and apply to become a seller.

To be a seller on Ethnic District, you must be 18 years or older. Your products must fit into one of the categories that we offer (African inspired fashion design, home decor, accessories, arts and crafts, beauty and health, textiles, publications, gourmet foods). You must also be the original manufacturer of the products that you offer, a distributor, or an authorized reseller. Last but not least, we ask that you maintain integrity and excellent customer service on this platform. That is how you will make the most sales!

We collect a 10% commission on all transactions. This means that if an order is $100 the seller gets $90 and Ethnic District gets $10. There is also a 2.9% plus $.30 transaction fee from our payment processing partners.

When a customer places an order, you will be notified of the order via email. You have 2 days to confirm or reject the order. Once the order has been completed, you will receive 90% of the order total, along with any shipping costs and taxes in your Ethnic District Virtual Account within 7 business days. You can view your Ethnic District account balance in your Vendor Dashboard. Seller funds are paid out on the 1st of every month via Paypal, Stripe or Mobile Money (Africa only–where available). Seller is responsible for any payment payout fees.

The seller is responsible for shipping. This means that you have to set your shipping costs and ship the item out to the customer. If you need help with setting up shipping or would like to take advantage of our fulfillment services, send an email to: [email protected]

It is always best to reach out to the customer immediately when an issue arises to avoid refunds and chargebacks. If a refund is necessary, the refund amount will be deducted from your Ethnic District account balance, Paypal or Stripe Account.

We host a variety of Ethnic District events including pop up shops throughout the year. Months before the event we send out a registration form that enables you to take part in that specific event.

You can request to delete your Ethnic District customer or seller account at anytime in your account settings. Please allow up to 30 days for your account to be fully closed for chargebacks and refunds to be processed. If there is a balance in your Ethnic District seller account that hasn’t been paid out, it will be paid out within during the next scheduled payout date. If a chargeback or refund hits your account after your account has been closed, your payment method on file will be debited for the amount of the refund/chargeback plus any payment processing fees.