COVID-19 NOTICE: Due to the high volume of orders that we are currently processing, orders may be delayed. Thank you for your understanding and patience during this time.
We only ship within the U.S.
Processing times vary from product to product.
Please see estimated delivery date on the cart page, checkout screen and your order confirmation for when your item is estimated to be delivered.
Carrier shipping time frame is between 3-7 business days for orders within the U.S. and 6-11 business days for orders outside the U.S.
Processing times may vary from product to product for various reasons, therefore, we provide you with an Estimated Delivery Date on each product page, the cart page, checkout screen, and on your order confirmation email. The Estimated Delivery date is when your order is estimated to be delivered.
Please note that for international orders to remote areas, the shipping time frame can be extended to 21 days after processing.
Orders over $79 with coupon code FS79 are eligible for free shipping within the continental U.S. (excluding Alaska, Hawaii, Guam, Puerto Rico, Virgin Islands). A heavy weight charge may apply to orders weighing more than 20 lbs.
Kente cloth orders are not eligible for free shipping because our kente cloth ships directly to the customer from our manufacturing facility in Kumasi, Ghana.
Free shipping promo cannot be combined with any other coupons or promotional offers. Subject to be changed or discontinued at any time.
Once an order has been placed, shipping address cannot be changed. You will need to cancel the order and place a new order. You may cancel an order within 24 hours of placing the order– if the order has not been shipped.
Once your order has been shipped out, you are responsible for the items if they are sent to the wrong address. Refunds will not be issued for items that are delivered to the wrong address if incorrect address is entered during checkout. This is because shipping carriers will not reimburse us for the products shipped or the shipping costs paid.
For this reason, we cannot stress enough how important it is to make sure that you are entering the correct address and information during checkout!
By default most orders do not require signature delivery, however, our biggest priority is to ensure that you receive your package safely. Therefore, mandatory signature delivery may be required on certain orders due to order amount, previous order issues, delivery location, etc. This simply means that though you can request “no signature delivery” on your order, the decision to uphold this request is at our discretion and the discretion of the shipping carrier.
If you live in an area where theft is prevalent, please request signature delivery on your order to ensure that it is delivered. Once an order has been marked delivered, even if it is left in front of your home or stolen, we cannot assume responsibility for it.
PLEASE NOTE THAT THE SHIPPING CARRIER WILL NOT ENTER YOUR HOME UNDER ANY CIRCUMSTANCES TO DELIVER A PACKAGE!
If you have any questions pertaining to the delivery of your order, please contact the shipping carrier directly.
We try our best to get your order out to you as soon as possible, however, there may be occasional delays in shipments by the shipping courier due to inclement weather and other unforeseen circumstances. Unfortunately, this is beyond our control. If your order is delayed by the shipping courier, please contact the shipping courier directly.
Once a package has been marked delivered by the shipping carrier, even if it is left at the delivery location, we consider it delivered.
This means that if you live in an area where theft is prevalent, we strongly recommend that you add signature delivery to your order. With signature delivery, someone over the age of 18 must sign for the package in order for it to be released. You can also designate a secure location in your delivery notes where your package can be left by the shipping carrier. Please note that the shipping courier will not enter your home under any circumstances to deliver a package!
If you have a missing package, please check your tracking information and contact the postal carrier directly.
We always do our best to ensure that your order is packed securely and arrives to you intact. In the event that your package arrives to you damaged, kindly send an email to [email protected] Be sure to include the following items in your email:
- Order Number (can be found on your order confirmation)
- Picture of damaged item(s)
- Picture of shipping box
- Description of product damage
We will need these items in order to file a claim with the shipping carrier. This also helps us and the shipping carrier to prevent future damaged shipments. Without these items included in your email, we will not be able to issue you a replacement or a refund.
Once we receive your email, we will ship out a replacement of your item(s) to you. If the item is sold out, you will receive a full refund of your order.
We only ship out a replacement once. If your replacement package is also damaged, we will not be able to send out another replacement. You will need to file a claim directly with the shipping carrier for a refund.
The safety and security of our customers’ information and payment methods is of our highest concern. If we receive a chargeback from your bank or Paypal for any reason, an investigation will be launched and you will be immediately banned from using this site. No exceptions.
For this reason, we strongly suggest that if you have an issue with your order, you contact us immediately via email or live chat to get the issue resolved.
Users banned from EthnicDistrict.com will not have their access reinstated under any circumstances.
Fedex and UPS do not ship to P.O. Boxes or indirect mailboxes (UPS boxes), therefore, at this time we do not offer shipping to P.O. Boxes or indirect mailboxes.
Shipping outside of the U.S. is only available for kente cloth orders.
Customer is responsible for import duties, taxes and fees.
Due to the long distance from our fulfillment center to Alaska and Hawaii, shipping to these areas are limited and may be charged the same shipping fees as international shipments.
- Wednesday, January 1 New Year’s Day
- Monday, January 20 Martin Luther King Jr. birthday
- Monday, February 17 President’s Day
- Monday, May 25 Memorial Day
- Saturday, July 4 Independence Day
- Monday, September 7 Labor Day
- Monday, October 12 Columbus Day
- Wednesday, November 11 Veterans Day
- Wednesday, November 25 Thanksgiving Company Holiday
- Thursday, November 26 Thanksgiving Day
- Tuesday, December 24 Christmas Eve
- Friday, December 25 Christmas Day
- Saturday, December 26 Christmas Company Holiday
- Thursday, December 31 New Years Eve Company Holiday
- Friday, January 1, 2021 New Years Day