Shipping

*At this time, kente cloth orders are not eligible for free shipping*

We are located in Atlanta, Georgia, USA. The sellers on this platform are located from all over the world.

Shipping Time Frame

Fulfilled By Ethnic District orders in the U.S. take 1-2 days to process then 3 business to be delivered.

Fulfilled By Ethnic District orders outside of the U.S. typically take 6-11 day to most major cities–may take longer for remote areas. Customer will receive an email with tracking information once the order ships.

Shipping time for all other products are dependent on the seller. Check for specific product shipping details on the product page.

Our sellers are from all over the world. This means that processing and delivery time frames vary from seller to seller.

Please check each individual seller’s store shipping policy, located under the SELLER INFO tab on their store page, for specific shipping and delivery times. If there is no store shipping policy on the seller’s page, standard shipping charges, rates and delivery times will be implemented and obliged by.

Once your order has been shipped, you will receive an email with your shipment details, tracking information and estimated delivery date. 

Sellers use various shipping carriers to deliver items to customers; please take note of the shipping method and company stated on your tracking details.

*** Customer is responsible for any and all international import or duty fees. Refusing to pay for import or duty fees as determined by the country the product is being shipped to, may delay or prohibit your package from being delivered. Import and duty fees are to be paid directly to the shipping carrier, not Ethnic District. Please contact the shipping carrier for any questions regarding import and duty fees. If an order is refused by the buyer or returned as a fault of the buyer, shipping charges will not be refunded. The buyer will also be responsible for return shipping charges. No exceptions.

If items need to be returned to the seller for a refund or exchange, the customer is responsible for all shipping charges.

Ethnic District and its sellers are not responsible for packages lost in the mail. Please contact the postal/shipping carrier for this.

Any and all other questions regarding product shipment, please contact the product seller directly. If you have not received a response from the seller within 48 hours, e-mail Ethnic District support at [email protected] and we will intervene to get all questions answered and issues resolved.

 

*Delivery times are not to exceed 30 days from the date the order payment is confirmed unless otherwise stated and identified by the product seller. If an order will exceed the 30 days delivery cutoff, the seller must notify the customer within 24 hours and/or before the item is shipped*