GENERAL USER TERMS AND CONDITIONS
These terms and conditions outline the rules and regulations for the use of the Ethnic District Website and Ethnic District service(s).
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United States. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
To be eligible to use the service, you must be at least 18 years old. You represent and warrant that you are eligible to use the service.
What is GDPR?
The GDPR applies to any company that handles the personal data of residents in the European Economic Area (EEA). Because Ethnic District works with merchants who serve buyers in the EEA, and serves buyers in the EEA directly, the GDPR applies to these elements of its business.
Unless otherwise stated, Ethnic District and/or it’s licensors, sellers and vendors own the rights for all material on Ethnic District All intellectual property rights are reserved to associated parties respectively. Vendor products, images, titles are the intellectual property of the associated vendors. You may view and/or print pages from https://ethnicdistrict.com for your own personal use subject to restrictions set in these terms and conditions.
You must not:
- Republish material from https://ethnicdistrict.com
- Sell, rent or sub-license material from https://ethnicdistrict.com unless you are the owner of such
- Reproduce, duplicate or copy material from https://ethnicdistrict.com
Redistribute content from Ethnic District (unless the content is specifically made for redistribution).
- This Agreement shall begin on the date hereof.
- Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the website. Ethnic District does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of Ethnic District, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws Ethnic District shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
- Ethnic District reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.
- You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
- You hereby grant to Ethnic District a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
- The following organizations may link to our Website without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
- System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
- These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
- We may consider and approve in our sole discretion other link requests from the following types of organizations:
- commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
- dot.com community sites;
- associations or other groups representing charities, including charity giving sites,
- online directory distributors;
- internet portals;
- accounting, law and consulting firms whose primary clients are businesses; and
- educational institutions and trade associations.
We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of Ethnic District; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.
These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.
If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to [email protected]. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.
Approved organizations may hyperlink to our Web site as follows:
- By use of our corporate name; or
- By use of the uniform resource locator (Web address) being linked to; or
- By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.
No use of (cname)’s logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.
We shall have no responsibility or liability for any content appearing on your store You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.
Removal of links from our website
If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury resulting from negligence;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
Resolving Disputes With Ethnic District
If a dispute arises between you and Ethnic District, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. In the event of a dispute we encourage you first to contact Ethnic District at [email protected] to try resolving your problem directly with us.
Either you or we can initiate arbitration through the alternative dispute resolution provider the American Arbitration Association (the “AAA”) pursuant to the then-current Supplementary Procedures for Consumer-Related Disputes (the “Consumer Rules”), both of which are available at the AAA website www.adr.org. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA rules and, where appropriate, limited by the AAA Consumer Rules. If such costs are determined by the arbitrator to be excessive, Ethnic District will pay all arbitration fees and expenses.
The arbitration shall be conducted by telephone or electronic means and/or shall be solely based on written submissions, the specific manner of which shall be chosen by the party initiating the arbitration. The arbitration shall not involve any personal appearance by the parties or witnesses unless the arbitrator determines that an in-person hearing is necessary based on the request of one of the parties and any judgment on the award rendered by the arbitrator shall be final and may be entered in any court of competent jurisdiction. You and Ethnic District each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial and agree to proceed only on an individual basis and not in a class, consolidated, or representative action. The parties hereby appoint the arbitrator the exclusive power to rule on any challenges to the requirement for the use of alternative dispute resolution process in these terms.
We also both agree that you or we may bring suit in court to obtain interim or preliminary injunctive relief necessary to protect the rights or property of you or Ethnic District and all of its partners, affiliates, shareholders, employees, and agents of any kind (together, our “Affiliates”).
Except as explicitly provided in elsewhere in this Agreement, all claims you bring against Ethnic District must be resolved in accordance with this Section. Any claim filed or brought contrary to this Section shall be considered improperly filed. Should you file a claim contrary to this Section, Ethnic District may recover from you attorneys’ fees and costs up to $1,500 per claim, provided that Ethnic District first has notified you in writing of the improperly filed claim and you have failed to promptly withdraw the claim
VENDOR TERMS AND CONDITIONS
You are responsible for reviewing and understanding our rules for vendors’/sellers’. Knowing our policies before you list an item can lead to easier more efficient transactions for all parties involved.
Ethnic District is a friendly, fun place to sell made in Africa crafts, apparel and fashion accessories to an international market. We pride ourselves in maintaining a strong customer focus for sellers and buyers. Should you have a question or face a problem, contact us first and we’ll work together to come up with a suitable solution.
To ensure that no rules are violated and each transaction is successful please read our Terms and Conditions carefully, and make sure that you understand them.
What You Can List For Sale
Only the following African or African inspired items may be listed for individual sale under the various product categories:
Original fashion accessories individually or in packages
Original crafts, sculptures and artwork
Original fashion apparel items and footwear
Non-perishable food items
What You CAN NOT List For Sale
Copied items, items which you are not the original manufacturer
Any digital downloads
Listings that don’t offer anything for sale or those that offer intangible items aren’t allowed. A listing also shouldn’t include personal opinions, political views, or offensive comments.
Listings that sell an opportunity to win an item or prize either by chance or in connection with a skill contest.
Anything involving guns and firearms, pornography and adult entertainment, live animals, prescription drugs, beer, wine and alcohol, toxic/hazardous chemicals, drugs and drug paraphernalia, lottery tickets, human body parts, fireworks, Government documents, IDS, and licenses.
If in doubt, please consult with us. We will let you know if your product meets all guidelines required to be listed.
Pricing Your Products
Vendors may set their own prices and package configurations. When pricing your products, please keep in mind that our system does not add in shipping costs. All shipping is at the vendor’/sellers’ expense. Because of this, we encourage vendors to clearly set shipping costs for all of their items. If you need assistance setting up shipping, please contact support
Read “Your Vendor Dashboard and Setting Up Your Shop” for rules and help getting started.
Read “How to Submit Your Products” for rules and help setting up your products.
Sellers may have an unlimited number of listings. Sellers/vendors are responsible for the information contained in their listings, including coupon limitations, values and expiration dates. Listings must be removed from the site at least 3 days before expiration.
Selling Fees and Taxes
Each seller is responsible for his/her own local, state, and federal taxes and any necessary licensing fees.
Each Seller is responsible for his/her own Paypal fees related to weekly sales transfers.
Each Seller is responsible for his/her own shipping and handling fees and supplies.
All applicable local, state and federal taxes and any necessary licensing fees are the responsibility of the individual vendor or shop owner.
If we close your shop because you have violated any of our rules, we will not refund any fees. If we close your shop because of extreme customer complaints, we may also keep any or all pending commissions and/or file a charge back against your Paypal account.
Beginning May 1, 2018 there is 10% commission on all orders, deducted from the product order total. There is also a 2.9% + $.30 payment processing fee for Stripe/Paypal
You (Vendor/Seller) are responsible for all payment processing fees through Stripe, Paypal and World Remit
There are no monthly fees or listing fees.
Violations or refusals to pay any of the fees stated will be addressed on a one-on-one basis. Your shop will immediately be locked, and all pending money owed to that vendor will be held until the issue is resolved.
No outbound links allowed. Each of your listings has a space where you can provide all necessary information about the item.
Each of your listings or auctions will automatically include a link back to your Storefront where you can include pertinent information such as shipping times and your own Terms & Conditions, or “About Me” info to personalize your Ethnic District shop, as well as a customized logo.
You may NOT use any promotional methods or unethical means to lead customers away from Ethnic District and to any other retailing or marketplace service or platform. This also means that you may not use our platforms to advertise your products, then sell directly to the customer off of our platform. If the customer is introduced to your items through any of our social media, advertising portals, you must direct them to your Ethnic District store to place orders. Any vendor caught doing so will immediately have their shop deleted and all fees owed will be retained by Ethnic District. Consider this your first and only warning.
Customer Service Policy
Sellers are responsible for complaints related to their specific shop only. Customer complaints that come directly to Ethnic District will be directed or forwarded to the individual Seller. You will have 48 hours to address complaints.
If you have not satisfied the customer within 48 hours, Ethnic District will automatically step in and handle the situation. Your shop may be suspended or closed, and if necessary a claim will be issued against your Paypal account for any fees or refunds required to satisfy the customer.
If, for any reason, your shop is suspended or closed, you forfeit any and all fees; and any and all transactions that haven’t been transferred.
Ethnic District items are made and sold by vendors all over the world so delivery times may vary from seller to seller. Items ordered must ship within 4 days from the time the order is placed. Vendors must send a shipment confirmation to the customer once the ordered item(s) has been shipped.
If for any reason the seller is not able to meet the timeline specified, the seller must notify the customer within 24 hours from the time the order is placed. There are no shipments on Sundays. Individual shop owners may set their own shipping schedules but must include this information in their Shop Description.
All sold items and listings will ship at the vendor/seller’s expense. Please bear this in mind when setting up pricing and shipping configurations. If you have any questions or issues in regards to this, e-mail: [email protected]
Seller must use the “add shipping tracking” inside their vendor dashboard to send the tracking number to Buyer.
Seller is responsible for all shipping and packing costs. All liquid items must be bagged separately inside the box. Seller is responsible for insuring package, if necessary.
There are no monthly shop fees.
You must have a Paypal account attached to your Shop. If you do not have access to Paypal, notify us and we come up with an alternative payment option for you like MTN Mobile Money, Bank Transfer, etc.
All buyer payments are made directly to Ethnic District, then transferred to your Ethnic District balance minus our 10% commission charge and any payment transaction fees applicable.
You will automatically receive an email notification every time someone orders from your shop and completes the payment process.
Sellers’ orders and commissions are instantly visible on the Vendor Dashboard Orders Report.
Once the payment process is complete, your vendor/seller payment is transferred to your Ethnic District vendor account balance. You may request a withdrawal of your funds at any time from your vendor dashboard or via written correspondence (live chat, e-mail, contact form, WhatsApp).
This transfer is a manual process, therefore we have instituted the following:
Unshipped orders, unresolved issues and customer chargebacks against Ethnic District will be passed on to the responsible Seller’s Paypal/payment account via a deduction from their total Ethnic District account balance. Priority Shipping fees and Tracking fees paid for by the customer will also be added to your transfer.
If the vendor has no pending fees for us to transfer we will not hesitate to place a hold or freeze on your Paypal or Ethnic District account to cover customer refunds. We keep track of all accounting, but it is also the responsibility of seller/vendor to keep track of all monies acquired or lost during any and all transactions, including chargebacks and refunds.
Shops with no activity and no products consecutively for 120 days will be deleted and all funds withheld.
We reserve the right to change any or all of our Terms and Conditions at any time. Notifications will always be placed at the top of your Vendor Dashboard.
While your focus is on selling your own products, our focus here at Ethnic District is on providing the best African crafts platform for our customers. In the end, our goals are the same: You want to sell more products, and we want you to sell more products. But to achieve that goal for both of us, our focus must be on making it as easy as possible for customers to feel comfortable shopping our site.
** Vendors must have at least one product listed in their store at all times to prevent inactivity. Failure to have one or more products listed in your store for more than a consecutive 30 day period will result in your store being deleted and your vendor account access being revoked. No exceptions. Any monies owed will be sent to the vendor via their preferred payment method within 60 days.
Titles For Coupons
MUST be in English
Less than 15 characters with only letters and numbers.
Titles for Whole Inserts
MUST start with the words “Whole Inserts”
Character count: Titles may include up to 51 characters, including spaces.
Please check your listing titles to make sure you’re using spaces between dates and words do not run together
No Special Characters
No title can include special characters other than a decimal point, dollar sign, an apostrophe if necessary and a slash mark used to express the coupon value. No asterisks (*), no extended periods (…..), no dashes (-) and no parenthesis other than those used in the expiration date.
Listing titles that do not meet these guidelines will result in your product listings being placed into Draft mode until they are corrected.
Starting January 1, 2018, all product pictures may NOT have watermarks. Product pictures with watermarks uploaded prior to January 1, 2018, will not be deleted.
When you enter an image on one of your listings that same image is used in several different locations on the site and each location shows your image at a different size.
Your image will look best in all locations if it is exactly 500 pixels high by 500 pixels wide and if it has a white background.
Using images that are smaller than 500 x 500, either on one side or both, may cause your image to appear stretched and blurry in some of the larger locations.
Using images that are larger than 500 x 500, either on one side or both, causes a drain on the load time for the customer because our system has to work to resize your images before it can show them to the customer. Therefore, images larger than 500 x 500, either on one side or both and even if it’s only by 1 single pixel, will be deleted from the site and replaced with our placeholder image.
You must use pictures of the actual product on all of your item listings, no exceptions!
Images that are blurry, have poor resolution and are not 500×500 may not be used.
Learn to use formatting to draw attention to your listing. Include details like match-up info. Check your spelling, punctuation and spacing so customers can understand what they’re reading.
Your Up-sells and Cross Sells
Every time you create a new listing you have the option of showing the customer more of your coupons while you have her on your page but nobody ever uses this feature. We highly recommend you use this tool as it leads to more sales.
The Vendor Rating System
Each customer receives an order complete email and we’re going to include a reminder to have buyers rate you and leave feedback. You can also include a reminder in a note to the customer or on the packing list when you ship the order. Heck, send out a reminder on your Facebook page.
Ethnic District, Inc.
P.O. BOX 888881
ATLANTA, GA 30356
Last update: October 18, 2018