Seller Terms & Conditions page
These terms and conditions outline the rules and regulations for the use of the Ethnic District Website.
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use the Ethnic District website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United States. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same
You are responsible for reviewing and understanding our rules for vendors’/sellers’. Knowing our policies before you list an item can lead to easier more efficient transactions for all parties involved.
Ethnic District is a friendly, fun place to made in African and African inspired, apparel and fashion accessories, textiles, health and beauty products, home decor, publications and food items to an international market. We pride ourselves on maintaining a strong customer focus for sellers and buyers. Should you have a question or face a problem, contact us first and we’ll work together to come up with a suitable solution.
To ensure that no rules are violated and each transaction is successful please read our Terms and Conditions carefully, and make sure that you understand them.
What is GDPR?
The GDPR applies to any company that handles the personal data of residents in the European Economic Area (EEA). Because Ethnic District works with merchants who serve buyers in the EEA, and serves buyers in the EEA directly, the GDPR applies to these elements of its business.
What You Can List For Sale
Only the following items may be listed for individual sale under the various product categories
- African inspired clothing, footwear, and fashion accessories individually or in packages
- African crafts, sculptures and artwork
- Books and publications by African or African American authors
- African health and beauty products
- African food and beverages (grocery items)
Pseudo pharmaceuticals are banned on this site
What You CAN NOT List For Sale
- Copied items, items which you are not the original manufacturer or are not an authorized reseller/vendor/distributor
- Any digital downloads
- Listings that don’t offer anything for sale or those that offer intangible items aren’t allowed. A listing also shouldn’t include offensive or hateful comments.
- Listings that sell an opportunity to win an item or prize either by chance or in connection with a skill contest.
- Anything involving guns and firearms, pornography and adult entertainment, live animals, prescription drugs, toxic/hazardous chemicals, drugs and drug paraphernalia, lottery tickets, human body parts, fireworks, Government documents, IDS, and licenses
If in doubt, please consult with us. We will let you know if your product meets all guidelines required to be listed.
Pricing Your Products
Sellers may set their own prices and package configurations. When pricing your products, please keep in mind that our system does not add in shipping costs. You will need to manually add in your shipping costs. All shipping is at the vendor’/sellers’ expense. If you need help setting up your seller dashboard or listing a product, please contact us.
If you need help setting up your shop or figuring out pricing, send an e-mail to [email protected] and one of our dedicated agents will assist you.
You must list at least one product in your store within 30 days of creating your seller account. Failure to do this will result in your account being converted to a customer account on the 31st day. You will lose access to your seller tools. No exceptions!!!
Sellers may have an unlimited number of listings. Sellers/vendors are responsible for the information contained in their listings, including coupon limitations, values, and expiration dates. Listings must be removed from the site at least 3 days before expiration.
Selling Fees and Taxes
Each seller is responsible for his/her own local, state, and federal taxes and any necessary licensing fees.
Each Seller is responsible for his/her own Paypal fees related to weekly sales transfers.
Each Seller is responsible for his/her own shipping and handling fees and supplies.
All applicable local, state and federal taxes and any necessary licensing fees are the responsibility of the individual seller or shop owner.
If we close your shop because you have violated any of our rules, we will not refund any fees. If we close your shop because of extreme customer complaints, we may also keep any or all pending commissions and/or file a chargeback against your Paypal account.
Effective May 15, 2018 there is 10% service charge for all transactions
There is a 2.9% + $.30 per transaction payment processing fees through Stripe and Paypal.
There are no monthly fees.
Violations or refusals to pay any of the fees stated will be addressed on a one-on-one basis. Your shop will immediately be locked, and all pending money owed to that seller will be held until the issue is resolved.
For accounting purposes, seller payments are paid out on the 1st of every month.
No outbound links allowed. Each of your listings has space where you can provide all the necessary information about the item.
Each of your listings or auctions will automatically include a link back to your Storefront where you can include pertinent information such as shipping times and your own Terms & Conditions, or “Seller Info” info to personalize your Ethnic District shop, as well as a customized logo.
You may NOT use any promotional methods or unethical means to lead customers away from Ethnic District and to any other retailing or marketplace service or platform. This also means that you may not use our platforms to advertise your products, then sell directly to the customer off of our platform. If the customer is introduced to your items through any of our social media, advertising portals, you must direct them to your Ethnic District store to place orders. Any seller caught doing so will immediately have their shop deleted and all fees owed will be retained by Ethnic District. Consider this your first and only warning.
Customer Service Policy
Sellers are responsible for complaints related to their specific shop only. Customer complaints that come directly to Ethnic District will be directed or forwarded to the individual Seller. You will have 48 hours to address complaints.
If you have not satisfied the customer within 48 hours, Ethnic District will automatically step in and handle the situation. Your shop may be suspended or closed, and if necessary a claim will be issued against your Paypal account for any fees or refunds required to satisfy the customer.
If for any reason, your shop is suspended or closed, you forfeit any and all fees; and any and all transactions that haven’t been transferred.
Ethnic District items are by designers and entrepreneurs all over the world so delivery times to buyers may vary from seller to seller. Items ordered must ship within 4 days from the time the order is placed. Sellers must send a shipment and tracking confirmation to the customer once the ordered items have been shipped. If for any reason the seller is not able to meet the timeline specified, the seller must notify the customer within 24 hours from the time the order is placed. There are no shipments on Sundays. FedEx does not deliver on Weekends. Individual shop owners may set their own shipping schedules but must include this information in their Shop Description.
All sold items and listings will ship at the vendor/seller’s expense. Please bear this in mind when setting up pricing and shipping configurations. If you have any questions or issues in regards to this, e-mail: [email protected]
Seller must use “Shipment Tracking” to send the tracking number to Buyer.
Seller is responsible for all shipping and packing costs. All liquid items must be bagged separately inside box. Seller is responsible for insuring the package, if necessary.
If you are outside of the United States and Canada and would like to make shipping much easier and cheaper for your customers in the U.S. and Canada, we do offer the option for you to mail us your inventory at your expense. We will safely store your inventory and ship it out to the customer on your behalf. With this option, we will reconfigure your shipping settings and will retain shipping costs paid by the customer. This is a great option as most customers receive their items within 3-5 business days for under $15 when shipped from our office in Atlanta.
As of September 8, 2018 there are no monthly shop fees
You must have a Paypal account attached to your Shop. If you do not have access to Paypal, notify us and we come up with an alternative payment option for you like MTN Mobile Money, Bank Transfer, etc.
All buyer payments are made directly to Ethnic District, then transferred to your Ethnic District seller balance minus our 10% service charge and any payment transaction fees applicable.
You will automatically receive an email notification every time someone orders from your shop and completes the payment process.
Sellers’ orders and commissions are instantly visible on the Seller Dashboard Orders Report
Once the payment process is complete, your vendor/seller payment is transferred to your Ethnic District seller account balance. For accounting purposes, seller payments are paid out on the 1st of every month.
This transfer is a manual process, therefore we have instituted the following:
Unshipped orders, unresolved issues and customer chargebacks against Ethnic District will be passed on to the responsible Seller’s Paypal/Stripe/Payment account via a deduction from their total Ethnic District account balance. Priority Shipping fees and Tracking fees paid for by the customer will also be added to your transfer.
If the seller has no pending fees for us to transfer we will not hesitate to place a hold or freeze on your Paypal, Stripe or Ethnic District account to cover customer refunds. We keep track of all accounting, but it is also the responsibility of seller/vendor to keep track of all monies acquired or lost during any and all transactions, including chargebacks and refunds.
Sellers must upload at least one product to their store within 30 days to maintain seller status. Accounts which fail to do this will be converted to customer-only access on the 31st day.
Shops that remove all products from their store, resulting in an empty store for more than 120 days will be converted to seller status.
In an effort to create a better user experience for buyers, newly created shops who fail to upload at least one product within 60 days will be converted to Customer status.
We reserve the right to change any or all of our Terms and Conditions at any time. Notifications will always be placed at the top of your Seller Dashboard.
While your focus is on selling your own products, our focus here at Ethnic District is doing everything that we can to support you and help you sell. In the end, our goals are the same: You want to sell more products, and we want you to sell more products. But to achieve that goal for both of us, our focus must be on making it as easy as possible for customers to feel comfortable shopping our site.
Titles For Coupons
MUST be in English unless the name of the product is in a different language (i.e. Ahenemaa)
Less than 15 characters with only letters and numbers.
Titles for Whole Inserts
MUST start with the words “Whole Inserts”
Character count: Titles may include up to 51 characters, including spaces.
Please check your listing titles to make sure you’re using spaces between dates and words do not run together
No More Special Characters
No title can include special characters other than a decimal point, dollar sign, an apostrophe if necessary and a slash mark used to express the coupon value. No asterisks (*), no extended periods (…..), no dashes (-) and no parenthesis other than those used in the expiration date.
Listing titles that do not meet these guidelines will result in your product listings being placed into Draft mode until they are corrected.
Beginning September 18, 2018, all product pictures may NOT have watermarks. Product pictures with watermarks uploaded prior to September 1, 2016, will not be deleted. Product pictures uploaded after April 4, 2018 will be rejected and your listing will not be published until a suitable picture is uploaded for the product.
When you enter an image on one of your listings that same image is used in several different locations on the site and each location shows your image at a different size.
Your image will look best in all locations if it is exactly 500 pixels high by 500 pixels wide and if it has a white background.
Using images that are smaller than 500 x 500, either on one side or both, may cause your image to appear stretched and blurry in some of the larger locations.
Using images that are larger than 500 x 500, either on one side or both, causes a drain on the load time for the customer because our system has to work to resize your images before it can show them to the customer. Therefore, images larger than 500 x 500, either on one side or both and even if it’s only by 1 single pixel, will be deleted from the site and replaced with our placeholder image.
You must use pictures of the actual product on all of your item listings, no exceptions!
Images that are blurry, have poor resolution and are not 500×500 may not be used.
If you need a photographer to take pictures for you, send us an e-mail at [email protected] We have local photographers that we work with in some areas for this very need, that can handle this for you at an affordable price.
Learn to use formatting to draw attention to your listing. Include details like match-up info. Check your spelling, punctuation, and spacing so customers can understand what they’re reading.
Your Up-sells and Cross-Sells
Every time you create a new listing you have the option of showing the customer more of your coupons while you have her on your page but nobody ever uses this feature. We highly recommend you use this tool as it leads to more sales.
The Seller Rating System
Each customer receives an order complete email and we’re going to include a reminder to have buyers rate you, the product(s) and leave feedback. You can also include a reminder in a note to the customer or on the packing list when you ship the order. Heck, send out a reminder on your Facebook page 🙂